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Support

FAQ

Straight answers on fit, orders, returns, care, and payment. If something is missing, contact us.

Sizing & fit

What sizes do you carry?

S through XL. Every piece is cut true to size, so order your usual. If you are between sizes or want a closer read on each garment, check the size guide.

Do your pieces run true to size?

Yes. We cut true to size across the range. Take your normal size. For fit intent by garment, boxing, running, training, see the size guide.

I'm between sizes. Size up or down?

Depends on the fit you want. Size down for a closer line, size up for room to layer or train. Heavier pieces like the loopback hoodie hold structure, so most stay with their usual size. When in doubt, order both and use the 30-day exchange.

How do I measure myself?

Measure chest, waist, and a shirt you already like laid flat. Match those to the size guide measurements. A garment you own is the most reliable reference.

Will the cotton shrink after washing?

Minimal. Our cotton is pre-shrunk and combed. Wash cold and hang or tumble low and the fit holds. Hot water and high heat are what move a garment, so avoid both. See product & care below.

Orders & shipping

How much is shipping?

Free worldwide over $150. Below that, a flat rate applies at checkout, calculated by destination. Full detail on the shipping & returns page.

When does my order ship?

Within 48 hours of ordering. You get a tracking number by email the moment it leaves us.

How long is delivery?

2 to 5 business days in Europe. 7 to 10 worldwide. All shipping is carbon-neutral.

Do you ship worldwide?

Yes. We ship globally, online only, in USD. Any customs or import duties are set by your country and are the customer's responsibility.

Can I change or cancel my order?

We dispatch within 48 hours, so the window is short. Reach us fast via contact. If it has already shipped, use a free 30-day return instead.

How do I track my order?

Use the tracking link in your dispatch email. If it hasn't arrived within the delivery window for your region, contact us and we'll trace it.

Returns & exchanges

What is your returns policy?

Free 30-day exchanges and returns. Items must be unworn with tags attached. Start it from the shipping & returns page.

How do I exchange for another size?

Request an exchange on the shipping & returns page and tell us the size you need. Exchanges are free within 30 days on unworn items with tags. Confirm the fit against the size guide first.

Does a return cost me anything?

No. Returns and exchanges are free within 30 days.

When do I get my refund?

Once we receive and check the item, we issue the refund to your original payment method. Bank processing then takes a few business days to land.

My item arrived faulty or wrong. What now?

That's on us. Contact us with your order number and a photo. We'll replace it or refund it, shipping covered, no 30-day limit on faults.

Product & care

What are your garments made from?

Fabric is chosen per piece for how it performs. The Core Tee is 200gsm combed cotton. The Hoodie is 480gsm loopback. Each product page lists its exact composition and weight.

How should I wash my OQOVO pieces?

Machine wash cold. Hang dry or tumble low. Skip hot water, high heat, and heavy softeners, they break down fabric and print over time. Cold and low keeps colour and shape.

How do I keep the black from fading?

Wash cold, inside out, with like colours, and dry away from direct sun. Heat and UV are what pull the depth out of black. Treat it right and the monochrome stays true.

Are these built for training or for wearing out?

Both. Performance lifestyle, stripped back. The pieces are engineered for boxing, running, and training, and cut clean enough to wear off the mat. Browse boxing, running, and training.

What does the symbol on the garments mean?

It's the Arabic waw, drawn in a fine Ruqaa hand. O3 is ozone, echoing the three Os in OQOVO. The garment carries one line: Engineered with Intention for Maximum Belief. More on the about page.

How do I know what's new?

New drops land in New In. See the range in context in the lookbook.

Payment & account

What payment methods do you accept?

Major cards and standard digital wallets, shown at checkout. All prices are in USD.

Is checkout secure?

Yes. Checkout is encrypted and secure. We never see or store your full card details.

What currency are prices in?

USD, across the whole store, wherever you order from.

Do I need an account to order?

No. You can check out as a guest. An account just makes tracking orders and future checkouts faster.

Will I pay customs or duties?

Possibly, depending on your country. Any import duties or taxes are set by your local authority and paid by the customer. Product prices and shipping are in USD.

About OQOVO

Do you have physical stores?

No. OQOVO is online only. It keeps the operation lean and the product honest.

What does OQOVO stand for?

Performance lifestyle, stripped back. Monochrome, premium, minimal, built for men who train. The full story is on the about page.

How do I get in touch?

Through the contact page. Include your order number if it relates to a purchase and we'll move faster.

Is your shipping really carbon-neutral?

Yes. Every order ships carbon-neutral, worldwide, no surcharge. Detail on the shipping & returns page.

Still have a question? Contact us